Contact
Speak with the right team
Patient enquiries, clinical questions, Medical Affairs and scientific collaboration are handled through separate pathways.
Pathways
Select your enquiry type
Choosing the correct pathway helps us route your message to the team best placed to respond.
Please do not include medical records or identifiable clinical information in your initial message. If you have an urgent health concern, contact your physician or local emergency service.
- 01
Patients
General questions about the assessment, sample collection and reports.
- 02
Healthcare professionals
Ordering, sample requirements, logistics and clinical integration.
- 03
Medical Affairs
Scientific questions, interpretation support and report enquiries.
- 04
Research collaboration
Scientific collaboration, data partnerships and academic enquiries.
What to expect
A clear, secure response process
Acknowledgement
Every enquiry is logged and acknowledged within one business day.
Routed to the right team
Patient, clinical, Medical Affairs and research messages are directed to the appropriate specialists.
Secure follow-up
Sensitive information is only exchanged through approved, privacy-compliant channels.
Medical Affairs direct access
Physicians and clinical scientists can reach Medical Affairs through the healthcare-professional pathway for interpretation support and scientific questions.
Medical Affairs
Support for healthcare professionals
Clinicians can contact Medical Affairs about any of the topics below. Details are shared as documentation is confirmed.
- 01
Clinical Overview
Indications, intended use, target population and appropriate clinical context.
- 02
Ordering
Ordering workflow, sample requirements, logistics and turnaround information.
- 03
Interpretation
Report guide, reference population, algorithm notes and limitations.
- 04
Validation
Analytical validation, clinical validation, performance characteristics and evidence.
- 05
Medical Affairs
Contact pathway for clinicians, scientific questions and report support.
- 06
Publications
Peer-reviewed evidence, protocols and research collaborations.
Headquarters
Location and laboratory details
Office and laboratory addresses will be published once confirmed. Until then, please use the enquiry pathways above.