Contact
Speak with the right team
Patient enquiries, clinical questions, Medical Affairs and scientific collaboration are handled through separate pathways.
Pathways
Select your enquiry type
Choosing the correct pathway helps us route your message to the team best placed to respond.
Please do not include medical records or identifiable clinical information in your initial message. If you have an urgent health concern, contact your physician or local emergency service.
Patients
General questions about the assessment, sample collection and reports.
Healthcare professionals
Ordering, sample requirements, logistics and clinical integration.
Medical Affairs
Scientific questions, interpretation support and report enquiries.
Research collaboration
Scientific collaboration, data partnerships and academic enquiries.
What this does not mean
This page is for general and professional enquiries only. VERITAS EPIGENETIC does not provide diagnosis, treatment advice or emergency medical consultation through this channel.
What to expect
A clear, secure response process
Acknowledgement
Every enquiry is logged and acknowledged within one business day.
Routed to the right team
Patient, clinical, Medical Affairs and research messages are directed to the appropriate specialists.
Secure follow-up
Sensitive information is only exchanged through approved, privacy-compliant channels.
Medical Affairs direct access
Physicians and clinical scientists can reach Medical Affairs through the healthcare-professional pathway for interpretation support and scientific questions.
Headquarters
Global medical-scientific operations
VERITAS EPIGENETIC operates under regional quality and privacy frameworks. Specific office and laboratory addresses are shared during onboarding and professional correspondence.